When people visit your website and have a question - would you prefer they call, email, send a letter?
Many companies are beginning to actively consider what has long been a viable alternative - live chat tools - for client communication and they are doing
so for a variety of reasons: live chat tends to be much faster and more efficient than traditional phone and email communication and that alone makes
it practical option for those looking to do a better job of managing customer inquiries an communication.
One of the absolute best tools on the market, of course, is LiveChat Inc.
The live chat and help desk software solutions allows customers to contact brands in real time (as they are visiting a website) without forcing them
to wait on a response in their inbox (or receive a busy signal). The software solution provides advanced reports that provide both an overview and
a detailed look at customer service activities including the number of chats, the tickets received, the response time and an overall customer satisfaction
If you run several websites, the LiveChat code can be placed on each (with no additional charge) and by using the work scheduler, digital service teams
can easily manage your team’s working hours for each day of the week. With features like visitor monitoring, built-in ticketing system and many integrations,
you're ready to serve your customers from one place. You can use LiveChat from your favorite browser or via desktop apps for OSX and Windows. The LiveChat
window comes in 36 languages and a variety of colors and styles. To make the chat option more visible for your visitors, you can set up an eye-catcher
that will get their attention. You can also adjust the feel and look of the chat window using CSS styles.
Chicago Digital is a certified LiveChat partner.
Learn how to get LiveChat on your site and start chatting with clients!